Each time a consultant joins a conversation: Generates a summary whenever a representative joins a conversation. Shades that you've got established for custom made columns of type OptionSet also are automatically displayed on the case grid. Notice Conversation summaries enable service Associates to collaborate properly with other service representatives and https://franciscowfuhn.ziblogs.com/36076411/the-smart-trick-of-find-someone-to-do-case-study-that-nobody-is-discussing