Approach: A prioritization framework classified tasks by effect and urgency, aligning them with strategic goals. Shopper comments pointed to frustrations with out-of-date on-line purchasing techniques, inconsistent in-retail store experiences, and an absence of personalised engagement. Recognizing these worries, RetailEdge’s leadership group decided that a radical overhaul was require... https://hbr-case-study-assignment31467.smblogsites.com/33307369/the-best-side-of-hbr-case-study-solution